International Shipping / Virtual Client
🌍 Mocha May Aesthetics – International & Virtual Client FAQ
Do you offer virtual consultations?
Yes! We offer virtual skincare consultations for clients who are not able to visit us in person.
During your consultation, we assess your skin, current routine, and goals to create a customized treatment and product plan tailored specifically to you.
How do I book a virtual consultation?
You can book directly through our website booking link:
👉 [Insert booking link]
Once booked, you will receive instructions on how to submit photos and complete your intake form prior to your appointment.
Do I need a consultation before purchasing products?
For best results—yes, especially for acne or corrective skincare.
Our products are professional-grade and active, meaning they are most effective when used correctly and as part of a customized routine.
We are not responsible for misuse of products purchased without professional guidance.
Do you ship internationally?
Yes, we ship worldwide 🌎
Please note:
- Shipping times vary depending on location
- Customs, duties, and taxes are the responsibility of the customer
- These fees are not included in your order total
Why is international shipping expensive?
International shipping costs are calculated by the carrier and may include:
- Shipping fees
- Import duties
- Taxes required by your country
These charges are outside of our control and are non-refundable.
What if I have a reaction to a product?
All skincare products can cause reactions depending on your skin type, sensitivities, or underlying conditions.
We strongly recommend:
- Performing a patch test before full use
- Booking a consultation before purchasing
Mocha May Aesthetics is not liable for allergic reactions or sensitivities.
If a reaction occurs:
- Discontinue use immediately
- Consult a healthcare professional
Can I get a refund if a product doesn’t work for me?
Due to the nature of skincare products, all sales are final.
We do not offer refunds or exchanges on opened or used products.
How long will it take to see results?
Results vary depending on your skin condition, consistency, and adherence to your routine.
For acne and corrective skincare, most clients begin to see improvements within 4–12 weeks when following their regimen correctly.
Can you guarantee results?
No—we cannot guarantee results.
Skincare is highly individualized and influenced by many factors including lifestyle, hormones, and consistency.
What we can guarantee is that we provide professional guidance, high-quality products, and customized support.
Will you help me build a routine?
Absolutely! That’s what we specialize in.
Whether through a consultation or post-purchase guidance, we are here to help you build a routine that supports your skin goals long-term.
What makes Mocha May Aesthetics different?
We specialize in corrective skincare for melanin-rich skin and take a results-driven approach.
Our focus is not just selling products—but helping you achieve long-term skin transformation through education, consistency, and professional care.
